Digital Design and Media Officer

Job title: Digital Design and Media Officer

Report to: Head of Communications, Engagement and Policy

Duration: 1 yearfixed-term contract/ Secondments welcome.

Hours: 21hours/ 3 daysper week. Normal office hours are 9am–5pm, but this role may involve some agreed out-of-hours activity including community events and occasional travel across Wales.

Location: The roles main base is our Cardiff office. 1 day minimum in office.

• 27 days leave, increasing by 1 day pa to a maximum of 30 days
• Up to 2 days paid volunteering leave
• Up to 3 days paid carers leave
• Up to 5 days paid study leave relating to role
• Wellbeing:
  Access to company paid counselling support and cash back plan for healthcare
• Enhanced maternity pay

You will be joining us at an exciting time in our journey, helping us and the sector to support those who are forced to seek safety. With over 35 years’ experience, we are trusted by the communities we serve and are seen as the lead organisation in Wales for sanctuary seekers and refugees.

You will work with amazing like-minded people- who strive to make a difference every day, and challenge hostile practices that limit people’s potential.

We are an award-winning charity. You’ll be trusted to get creative and help us stand out.

You can read our latest work on our website, news pages, and social media.

As our Digital Design and Media Officer, you will play a key role in our small and passionate Communications, Engagement and Policy Team.

You will lead on the creation of high-quality digital and visual content that promotes our work, supports our campaigns, challenges misinformation and amplifies the lived experiences of sanctuary seekers. Your work will help engage decision-makers, connect with the public, and strengthen relationships with partners, funders and the media.

Day to day, you will design and deliver engaging content across social media, website, email and digital campaigns. This includes producing strong visual assets, short videos, web content and newsletters, as well as supporting events and storytelling opportunities. You will plan, create, publish and evaluate content that informs, educates, celebrates and calls audiences to action.

This is an exciting opportunity to help shape our digital voice and visual identity at a time when our advocacy and public engagement work is growing, and when strong, accessible digital communications can directly improve people’s lives.

The ideal candidate will be:

• Be confident creating engaging digital and visual content across a range of platforms
• Have a strong eye for design, layout and visual storytelling
• Be experienced in creating clear, compelling and accessible web and social media content
• Be comfortable working to tight deadlines and managing priorities
• Have excellent written and verbal communication skills in English
• Have strong organisational skills and be able to support events and campaigns
• Be confident contributing ideas and presenting content internally or externally
• Bring empathy, warmth and sensitivity when engaging with people with lived experience

In return, you’ll receive a competitive salary, generous annual leave, and the opportunity to test new ideas, develop your skills and make a meaningful impact.

• Design and produce compelling digital content for social media, web, email newsletters and campaigns (static and motion graphics, short video, infographics)
• Lead development of short-form video, including scripting, shooting, editing and optimisation for key platforms
• Ensure all digital content is accessible, inclusive and follows anti-racism guidelines
• Manage daily scheduling, posting, moderation and community engagement across digital platforms

Website & SEO:

• Write, publish and optimise web content using SEO best practices to increase visibility and accessibility
• Monitor web performance (traffic, search terms, engagement) and make recommendations for improvement

Analytics & insight:

• Use analytics dashboards to track performance and audience behaviour across platforms
• Produce monthly insight reports and refine content strategy based on data
• Apply audience segmentation and trend analysis to tailor content for maximum impact

Campaigns & storytelling:

• Contribute to strategic campaign planning and execution
• Support the design and delivery of storytelling initiatives that centre lived experience with dignity and consent
• Work with colleagues and partners to amplify strategic narratives

Events & media:

• Support online and in-person events with digital content, promotion and post-event coverage
• Work with media partners and internal teams on digital outreach and earned media opportunities

Tools & innovation:

• Champion the use of emerging digital and design tools, while upholding ethical standards
• Stay up to date with trends in UX, accessibility, content formats and platform algorithm changes

For further information on this role, please visit our website:…