Content Creator, Marketing Communications

Select how often (in days) to receive an alert:

City:
Cardiff

Address:

Cardiff, Wales, GB, CF30LT

Job Requisition Number 9500

Work Type Permanent

Job Function Human Resources & Comms

Salary Range £34,566.00-£40,821.00

Base South East Hub

Closing Date Wednesday 18th November 2026 - 23:59

-

We are aware of an issue affecting the creation of application profiles for this role, and our team is working to resolve it as quickly as possible.

If you are experiencing difficulties creating a profile or submitting an application, please return and try again later. We apologise for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.

The Content Creator – Graphic Design plays a key role in producing high‑quality visual content that supports Welsh Water’s campaigns, communications and strategic priorities. Working closely with Campaigns, Digital, Brand and the wider communications and business teams, you’ll translate creative briefs and technical or operational themes into clear, accessible and engaging content across digital, print and internal channels.

You’ll ensure everything you produce meets our brand, accessibility and Welsh Language Standards, while working safely, collaboratively and to tight deadlines. Using insight and analytics, you’ll continually refine your approach to make sure our content is effective, inclusive and relevant for the audiences we serve.

Key responsibilities of the role:

• Work alongside the Print & Content Officer and wider campaigns and communications leads to understand creative briefs and translate them into compelling design content
• Lead the creation of graphic design assets from concept development to final artwork, including layout, typography, illustration and photography sourcing, and brand‑aligned visual treatments.
• Work collaboratively with Campaigns, Digital, Brand, internal comms teams and wider business areas to produce content that elevates key messages and enhances customer education and understanding
• Generate creative design concepts and artwork that align with brand tone and audience suitability, and adhere to the Welsh Language Standards pulling in advice when required.
• Work on major business critical projects including the design of Annual Report and accounts, Annual billing, presentations etc
• Help maintain a production schedule for asset delivery, ensuring deadlines are consistently met and help manage external production partners and freelancers if needed, ensuring delivery of assets on time and within budget.
• Maintain high creative and editorial standards, ensuring accuracy against brief and ensuring content supports clarity, engagement and brand storytelling
• Manage an archive of materials, correctly referencing all work, including imagery and design output.
• Contribute to reporting and evaluation
• Provide communications support for on call rota and during gold, silver and bronze operational incidents, where required.

Qualifications

• Educated to degree level or equivalent experience of working at a similar level in a specialist area and or with a professional communication or equivalent qualification
• Experience of working in a communications environment in a customer focused organisation/industry

Experience

• Experience working as an artworker / graphic designer in a busy communications team.
• Ability to design for multiple formats (A4 print, web banners, social templates, carousels, posters, infographics
• Experience producing content for traditional and digital formats
• Ability to manage multiple projects simultaneously and meet deadlines.
• Experience using photography in dynamic, real‑world environments (e.g. site visits, outdoor shoots).
• Ability to collaborate closely with non‑creative…