Customer Experience Advisor

We are recruiting for a Customer Experience Advisor to join our Retail Customer Services Team.

Phone lines open 8am–7pm Monday–Friday. Youll work 35 hours across our opening times: 3 days from home and 2 days in our Cardiff office, with a salary of 24525.

Our Customer Service teams comprise professionals from diverse backgrounds including call centre, retail, hospitality, and sales.

• You’ll be working in one of our lively and dynamic contact centres answering inbound phone calls from our customers
• You’ll provide customers with a first-class experience during every interaction
• Given the nature of what we do sometimes these calls can be emotive so we’re looking for people who are naturally caring, empathetic and resilient
• Delivering a personable service to our customers supporting our customer’s needs accurately on a right first time basis ensuring next stages are understood and that any correspondence is effective and accurate
• Offering support and feedback to other colleagues contributing to a highly motivated straightforward and collaborative culture
• For our most vulnerable customers youll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General

• The skills below are important to us. Rest be assured we will show you the L&G way. Youll be in our full-time office-based induction for a couple of weeks so youll have the tools you need before you start helping our customers and clients
• People who love helping people! People who challenge positively commit together and act decisively!
• Strong communication and administration skills and passion to support customers whatever their personal circumstances
• Confidence in using a desktop or laptop and experienced in using MS Office

• The opportunity to participate in our annual performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer both for our own products and at a range of high street stores and online
• In 2023 some of our work spaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

We aim to build a better society for the long term by investing our customers money in things that make life better for everyone.

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.

No

Full-time

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years

1