Customer Experience

Join a dynamic team delivering outstanding customer service! As a Customer Experience Advisor, you'll be the go-to person for customers, ensuring their queries are handled efficiently and professionally. You'll work closely with colleagues both in the office and remotely to provide solutions, resolve issues swiftly, and create a seamless experience at every touch point.

This is a temporary contract for 6 months with the possibility of becoming permanent. The role will be 3 days in the office and 2 days remote.

• Schedule internal and field appointments.
• Deliver exceptional customer service across phone, email, and other channels.
• Provide basic technical support and escalate issues appropriately.
• Keep customers informed on progress and resolve recurring queries quickly.
• Handle administrative tasks including invoices, worksheets, and contract bookings.
• Support special projects and contribute to process improvements.

• Experience in end-to-end customer service (business or consumer).
• Excellent communication skills, verbal and written.
• Empathy, patience, and reliability.
• Strong problem-solving skills and adaptability.
• Comfortable with technology and multitasking.

• Enjoy hybrid working with a mix of office and remote days.
• Make an immediate impact with your customer service skills.
• Work in a fast‑paced, supportive team environment.

Please apply today or contact Lisa Trott in the Cardiff Office

Brook Street NMR is acting as an Employment Business in relation to this vacancy.