Director, Customer Experience & Aftercare — Construction

A respected construction company based in Cardiff is seeking a Director of Customer Experience to enhance customer satisfaction throughout the home ownership journey. The ideal candidate will possess experience in managing customer service operations, particularly within the construction sector. Key responsibilities include developing strategies for customer experience, leading service teams, effectively resolving complaints, and building relationships with regulatory bodies. This is a crucial role that impacts how customers perceive their journey with the company.
#J-18808-Ljbffr