Control Centre Operator - Emergency & Welfare Calls
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-01-30
Listing for:
Corus Consultancy
Full Time
position Listed on 2026-01-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
A customer service organization in Cardiff is seeking a Control Centre Operator responsible for managing emergency and priority calls from vulnerable and elderly callers. You will provide valuable support and advice to customers across various services, ensuring high levels of call resolution and customer satisfaction. The role demands effective communication, empathy, and the ability to work under pressure while leveraging technology.
Candidates must possess a DBS and appropriate GCSE qualifications, with a commitment to service excellence.
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