Bilingual Call Centre Team Leader – Welsh
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-02-05
Listing for:
Cyngor Caerdydd/Cardiff Council
Full Time
position Listed on 2026-02-05
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, Customer Success Mgr./ CSM, Call Center / Support
Job Description & How to Apply Below
A local government authority in Cardiff is seeking an experienced Contact Centre Team Leader to supervise Customer Service and Licensing Officers at the Rent Smart Wales Contact Centre. The ideal candidate will have significant call centre experience, strong customer service skills, and the ability to communicate effectively in Welsh. This role is full-time and permanent, based at County Hall, Cardiff, and focuses on enhancing service quality and team development.
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