Adviser

Adviser Cardiff Gate, 21-35 hours, permanent and fixed term contracts available Salary per annum: £39,018- £44,079 (pro-rata) Imagine being faced with a world of exciting possibilities that could ultimately enable you to support our members and help shape the health policies of the future.

As the UK’s largest trade union and professional body for nursing, we support over half a million members with unwavering loyalty and total commitment.

We represent and develop them, support their practice and lobby on their behalf to make a positive difference to their working lives.

The role Do you have a head for problem solving?

Are you great with people?

Quick to learn and love a challenge?

If so, you sound like the type of person who would make a great Adviser.

Advisers receive comprehensive training, the role is demanding and would particularly suit those from a contact centre, trade union, HR, legal, advisory, care or nursing background

• this experience would give you a head start but is not essential.

Advisers resolve around two-thirds of contacts themselves, arranging further support where members need local or specialist RCN services.

Calls are not scripted, which gives advisers autonomy to help our members.

As an Adviser you’d be making a real difference to RCN members.

Every day of the year, our contact centre provides telephone and written (email and livechat) support on a wide range of work-related topics.

We empower our members by ensuring they understand their rights and responsibilities in the workplace.

You can see the breadth of our advice at  You will be required to work in the Cardiff Gate office for approximately eight weeks to undertake your induction training.

Following this you will work in the office for a minimum of two days a week.

This is to allow us to fully support you in your journey as an Adviser.

The Adviser role involves evening (until 8:30pm) and weekend work, but because we know that work life balance is important, the rota is published at least four weeks ahead.

Currently Advisers work up to one weekend in five on a predictable rotation.

We are a very friendly team, highly supportive of one another, and we make a huge difference to the lives of our members.

To find out more about us please visit  and see our write up at  The person To join us you’ll need: A proven record of excellent customer service skills To excel at verbal and written communication Strong problem solving and reasoning skills Be technologically proficient Be a quick learner, this is a dynamic environment so you’ll need to be able to keep up Be emotionally resilient, as well as having the ability to empathise, you will be helping those in professional and personal difficulty.

This is not a signposting role Be committed to self-directed learning You don't necessarily need a clinical background, knowledge of employment law or university education to be a successful candidate.

Instead, we require people who have insight and relevant life skills and experiences.

Those applying should be able to apply problem solving skills in real world situations.

The issues that Advisers deal with can often be distressing, so candidates who can maintain personal resilience and demonstrate professionalism in challenging circumstances will be more successful.

What we offer you Our pay is highly competitive with annual leave up to 43 days including bank holidays.

We offer an impressive range of benefits, a broad range of development opportunities and an award-winning health and wellbeing programme.

Balancing work and life commitments is important to us as a diverse organisation, and we understand everyone has different needs.

Advisers are based at Cardiff Gate since in person interaction within the team is important for development and wellbeing, however hybrid working is available following induction.

We are a very friendly team; we will welcome and support you.

Our selection process Please click the ‘apply now’ button to apply and answer the supporting questions online demonstrating how you meet the criteria for this role.

You may not be shortlisted if you don’t.

Any identifying information in your application will automatically be anonymised for…