Visitor Assistant - National

Visitor Experience team, work closely with the objects and visitors in galleries, focusing on safety and security as well as having the knowledge, confidence and care to engage visitors with the collection. They must also support the Retail and Food and Beverage experience, working collaboratively with all the wider museum teams to ensure the visitor has an excellent experience whilst visiting the museums.

The role can require team members to be stationed in one area or location or may require a wider variety of locations on the site where the work is required.

The primary requirements are:

• To provide a friendly, informative and engaging experience
• Ensure the safety and security of objects and visitors.
• Help navigate the building
• Deliver talks about objects and the museum
• Promoting opportunities to donate, become members
• Promoting all income-generating opportunities within the museum they are based, including but not limited to retail, F&B, and venue hire
• Providing tours

The role may also require:

• Work to support the retail teams to deliver a great retail experience in our shops and popup retail units
• Support the retail range by informing visitors of current exhibitions and communicating where they can purchase products relating to these exhibitions
• Supporting the food and beverage experience by ensuring all customer dining areas are kept clean and tidy and all visitors needs are met
• Where required, assist with cleaning
• Support Public/Commercial events either in a primary role or with supporting activities
• Support Commercial Hire events either in a primary or supporting role, for example, venue hire events, car parking coordination, Coed Lan, etc
• Support learning and engagement activities

In addition to the above it is important that VE staff are able to remain calm and take control and lead visitors to safety in the event of evacuations and emergency situations.