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Customer Success Mgr./ CSM Customer Service Rep Bilingual

Customer Retention & Upsell Specialist

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Spectrum Fibre Limited T/A Ogi
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A pioneering Welsh telecommunications company seeks a Customer Loyalty Executive to enhance customer retention and deliver outstanding sales results. The ideal candidate should thrive on KPIs, possess strong communication skills, and demonstrate a customer-centric approach. You will manage inbound and outbound customer interactions, focusing on upselling and retaining clients. Join a dynamic team within this innovative business that aims to improve broadband access across Wales.

Your contributions will directly impact customer satisfaction and the growth of the company.
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