Customer Services Representative - Maternity Cover

Department Description

The Atradius Customer Service Team based within our Commercial Unit in Cardiff is looking to recruit a new representative to join this experienced, highly motivated team. This role is offered on a maternity cover basis, providing an excellent opportunity to gain valuable experience within a supportive and dynamic environment.

The successful candidate will work within a fast‑paced dynamic environment, having responsibility for ensuring the Atradius Customer Service Team delivers service excellence to all our customers and brokers, while providing critical day‑to‑day support to Account Managers on all risk and policy queries. The team prides itself on having technical expertise, local market knowledge and the ability to form close relationships with customers and brokers.

The role is hugely varied, requiring an individual to understand and interpret the needs of the customer and provide a quick resolution to all enquiries received. Excellent problem‑solving and communication skills are key to delivering a high standard of service.

As part of this team, you would contribute to the overall strategic and operational goals, driving change and improving efficiency through operational and technological development. You will need to develop a good understanding of the Commercial and Risk strategy. Formal training will be given to obtain your underwriting authorities.

• Some experience working in a customer service environment would be preferable
• Ability to work within a large team environment, adaptable, flexible, sharing learning experiences within the team
• Good grasp of key skills, time management, technical, operational/practical approach to managing the situation
• Understands the importance of prioritising work, translating these activities into high‑quality responses. Service level agreements consistently met
• A committed positive attitude leading by example
• Active listener, able to grasp the customer issue
• Genuine empathy, understanding and friendliness

• A dynamic, international and challenging work environment
• Training and support to reach your full potential including the opportunity for continuous professional development
• 24 days holiday plus public holidays
• Hybrid working (work up to 2 days a week from home)
• Auto‑enrolment pension (currently 7% employer contribution with employee contribution of 5% after 3 months of employment, age 22+)
• Employee Assistance Programme

The success of our organisation stands with the quality of our people and the ideas they have. Insights and innovative solutions for our customers are the result of an interplay of cultures, knowledge and experience. That is why diversity is extremely important to Atradius. To ensure that all colleagues within Atradius can develop their qualities, we promote an inclusive culture in which everyone feels involved and valued.

We encourage and welcome everyone to apply to our positions.