Front Office Receptionist

Job Title:

Front Desk Receptionist (Zero Hours Contract)

Location:

Cardiff City Centre

We are looking for a friendly, professional, and flexible Front Desk Receptionist to join our team on a zero hours basis. This role is ideal for someone who can provide excellent customer service while being available to work varying shifts as required, including evenings, weekends, and holidays.

As the first point of contact, you will play a key role in creating a positive experience for all guests, clients, and visitors.

• Greet and welcome guests, visitors, and customers in a professional and courteous manner
• Manage check‑ins and check‑outs
• Answer phone calls, emails, and general enquiries promptly
• Handle bookings, reservations, or appointments
• Provide accurate information about services, facilities, or local area
• Maintain a clean, organised, and presentable reception area
• Process payments
• Handle complaints or issues calmly and escalate when necessary
• Support other departments when required

• Previous experience in a receptionist, front desk, or customer service role preferred but not essential
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Professional appearance and attitude
• Basic IT skills (e.g. email, booking systems, Microsoft Office)

• Flexible availability to work shifts as needed
• Willingness to work evenings, weekends, and public holidays
• Reliable and punctual
• Right to work in the UK

• Flexible working hours
• Competitive hourly rate
• Supportive team environment
• Opportunity to gain experience in a dynamic workplace

This is a zero hours contract, meaning hours are not guaranteed and will be offered based on business needs.