Retail Apprentice Travel Advisor

Apprentice Travel Advisor – Cardiff Bay

Join the Retail Team at TUI as an Apprentice Travel Advisor to develop a Level 3 Travel Consultant Apprenticeship over two years. The role will build your expertise in recommending and selling holidays, cruises, UK breaks, and additional products while placing the customer at the heart of our business.

• Use your passion to inspire customers and colleagues in a fun, face‑to‑face, and virtual selling environment.
• Achieve sales targets, referred to as “Smashing your Targets”.
• Embrace change, adapt to new ways of working, and resolve complaints with colleague support.
• Receive training on technology and systems to enhance your knowledge and confidence.
• Complete practical and written assignments each week via the online learning platform under the guidance of a manager and a dedicated learning coach to achieve a Level 3 Travel Consultant qualification.
• Support customers through a varied shift pattern, including weekends, bank holidays and evenings.

• Good customer service skills and a passion for tourism.
• Ambition to achieve goals, targets and the Level 3 Travel Consultant qualification.
• Self‑motivated, positive attitude, and ability to act upon feedback.
• Willingness to embrace change and adapt to new ways of working.
• Team‑player who collaborates with customers and colleagues.
• Organised, takes pride in work and communicates effectively.
• Grade 9 – 4 GCSE (or equivalent) in English and Maths.
• Able to work a varied shift pattern in line with shop opening and closing times.

• Starting salary of £8.50 per hour, increasing after the first year.
• Commission scheme for exceeding targets.
• Holiday benefits, discounts, special offers and purchase of additional TUI time off.
• Health and wellbeing across financial, health, social, community and career areas.
• Investment in development and career progression.
• Pension scheme and life assurance.

TUI embraces diversity, equity and inclusion. We encourage everyone to come as they are, and we provide support for candidates with disabilities and impairments. If you need support during the application process, please let us know.