Service Desk Analyst
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-06-11
Listing for:
Pinnacle Complete Office Solutions
Full Time
position Listed on 2026-06-11
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep, Bilingual -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
To provide level 1 support to all Pinnacle customer base, either by telephone or email
Responsibilities- First line telephone support:
Including ticket creation, diverting calls to relevant teams - Logging issues and troubleshooting with relevant external departments
- Proactive report creation, on a monthly basis
- Overflow cover for Parent company Helpdesk
- Proactive courtesy calls to ensure customer contact and feedback is visible
- Stock control and any actions required for DaaS accounts
Educated to a GCSE level or above, the role will come with full training and also a progression path. No skills essential to begin with as the department will seek to upskill on job to a level we require
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