Event Planner FC

Position Overview

Cardiff City FC and Levy are seeking a highly organised and customer‑focused Conference & Events (C&E) Event Planner to coordinate and deliver a diverse range of conference, corporate, and special events at Cardiff City Stadium.

• Act as liaison between the sales process and the end customer.
• Manage all bookings confirmed by the sales team, including diary management for short‑lead bookings and internal Club/owner client bookings.
• Handle fan‑based enquiries and coordinate Christmas party nights and private events.
• Conduct venue show‑rounds, manage the diary and communicate with all venue stakeholders.
• Proactively upsell and exceed customer expectations following show‑rounds.
• Ensure billing is correct and events are paid prior to arrival.
• Maintain accurate, timely customer, staff and management information for seamless handover to operations.
• Maximise revenue through outstanding customer service and development of client, venue and internal relationships.
• Own the BEO process on the venue and complete it efficiently for all events.
• Capture revenue opportunities and work to secure confirmed business.
• Execute a daily liaison plan with sales and operational team members.
• Handle all correspondence received via email or telephone.
• Accurately input relevant information into the system for measurement in accordance with SOPs.
• Keep the sales team informed of the guest experience post‑event to support follow‑up calls.
• Serve as the go‑to at venue level for sponsors and client requests.
• Ensure safe and secure operation of all activities and apply legislative and operational procedures and standards.
• Demonstrate politeness, professionalism and friendliness at all times.
• Maintain the highest level of customer care and a can‑do attitude toward individual requests.
• Maximise sales opportunities and leads to support revenue targets.
• Acquire and utilise knowledge of all venue products and services to advise customers.
• Collect customer feedback and pass relevant information to the appropriate parties.
• Conduct customer show‑rounds and maintain/develop relationships with customers.
• Communicate with the sales team following show‑rounds to confirm bookings and resolve queries promptly.
• Seek opportunities to further develop the service and encourage continuous improvement.
• Assist colleagues positively and support other duties as required.
• Attend relevant training sessions and meetings.
• Promote venue facilities and maintain a positive company image.
• Manage the client online booking tool and client account/bookings with the operations team.

• Strong communication and teamwork skills.
• Passion for guest experience and service excellence.
• Ability to thrive in a fast‑paced, dynamic environment.
• Experience with in a similar role.

Competitive salary (£28,323.93), bonus and full company benefits.

• 23 days’ annual leave plus bank holidays, birthday off, and a holiday purchase scheme.
• Healthcare & wellbeing:
  Aviva Digicare, Medicash (dental, optical, therapy treatments).
• Mental health support: 24/7 Employee Assistance Programme.
• Family benefits: enhanced maternity, paternity, and adoption leave; two additional days after returning from maternity leave; day off for your baby’s first birthday; enhanced family leave.
• Perks & discounts: shopping, entertainment, and travel discounts; 20 % off Nuffield Health and 10 % off Pure Gym memberships.
• Financial wellbeing: pension scheme, life assurance, preferred rates on salary finance products.
• Development opportunities: professional subscriptions, ongoing training, and structured career pathways.
• Meals on duty included.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us.