Customer Advisor

Role: Customer Advisor – Driving School
Location: Cardiff - Dynamic Working
Salary: £24,060
Shift Pattern: Monday-Friday 9am-5pm
Full Time/Permanent

At the AA Driving School & BSM, you’ll put the customer at the focus of everything you do. We’re on the road to providing world-class customer experiences and are looking for the best customer‑focused people to join us on this journey. We’re looking for strong customer service advisors, ideally with a history of dealing with customers via different contact methods such as webchat and telephony.

You’ll be part of a great team, with flexible working options all within the hours of Monday to Friday, 9am to 5pm… so your weekends are your own!

You will;

• Inbound & Outbound Contact Handling
  :
  Manage inbound chats from our pupils, inbound calls from instructors or Motability pupils, and make outbound calls to any of these customer types as needed.
• Customer Journey Management
  :
  Assign instructors for Motability pupils, follow up on lesson progress, and support learners through to their driving test.
• Complaint Resolution & Ownership
  :
  Resolve complaints at first contact across all channels, taking full ownership of queries and liaising with instructors or franchisees to ensure resolution.
• Admin & Financial Tasks
  :
  Complete daily admin including emails, Motability reports, account setups, and handle payments and refunds accurately.
• Service Excellence & Product Knowledge
  :
  Deliver high-quality service, promote self‑serve options, stay informed on products, and maintain professionalism during busy periods.

• We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
• Diverse learning and development opportunities to support you to progress in your career
• 23 days annual leave
  , increasing to 25 days after 5 years’ service,
  plus 8 bank holidays
• Ability to purchase extra holidays
• Free AA breakdown membership after you start your employment
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Worksave pension scheme with up to 7% employer contribution