Car Buying Specialist

Car Buying Specialist

Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since 2017. We’re building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact.

We’re proud to be a certified Great Place to Work for over 25 years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You.

Need support during the recruitment process? Just let us know – we’re here to help.

As a Car Buying Specialist, you will be responsible for creating meaningful experiences for our customer by using your excellent listening skills and asking the right questions. You will understand where the customer is in their car buying journey and be able to explain how our lending products can help save them time and money. You will be responding to customers queries over the phone, in web chat and email.

The role will also involve contacting dealerships to arrange payment and request invoices, ensuring a seamless car buying experience.

You will be front and centre to our digital car buying experience, being the main point of contact for customers looking to fund their vehicles via the new Admiral Money proposition. You will share expert knowledge on financial products, support customers in finding their perfect vehicle and liaise with the customer and our internal support teams to solve any queries or problems efficiently.

You will support customers that have applied via either digital or point of sale journeys to ensure all customers receive the highest level of service.

We are looking for highly motivated, proactive, enthusiastic individuals who thrive on extra responsibility and have a proven record of delivering excellent customer service through sales journey’s. This role will involve communicating with internal stakeholders to help develop and enhance the journey for our customers and the business. You will be responsible for ensuring the customer journey exceeds expectations, whilst also putting transparency at the forefront of everything we do.

If you share our passion for sales through excellent service and quality and want to play an active role in delivering exceptional customer experiences, we want to hear from you!

Please note: this is a hybrid role based in Cardiff. You will be required to work onsite at least once a week, ideally twice.

• Serve as the primary point of contact for customers in the car buying journey.
• Leverage internal capabilities to help customers find a suitable vehicle from within Admiral’s dealer network.
• Provide expert support on financial products and support them where required.
• Liaise with dealers to arrange payment and sync up collection dates for a seamless buying experience.

• Function as a liaison between customers and internal departments, ensuring clear communication and the seamless execution of customer requests.
• Collaborate with cross-functional teams, including sales, underwriting, and customer service, to deliver timely and accurate solutions to customers.
• Will consult with Product team to constantly iterate and help to improve the proposition and journey.

• Ensure customer is fully aware of features of each financial product, the benefits and key information.
• Ability to consult directly with our dealer network, to ensure a smooth handover and agree pick up dates and payment.
• Confidence and ability to support customer in making a sound financial choice and embrace the individuality of each experience.

• As this role is based in a new and growing team, you will be responsible for ensuring that best practise and expertise is shared across the operational teams, and to wider Operational and Product areas where suitable. This could include the need to roll our product/role specific training, run call calibration sessions or workshops.

• Familiarity with motor industry and car buying is desirable.
• Previous customer service experience preferably in a sales…