Complaint Handler
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-06-20
Listing for:
Candidate Source
Full Time
position Listed on 2026-06-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
This is a fantastic opportunity to join a leading UK bank, build your financial services expertise, and make a genuine difference by helping customers reach positive resolutions.
What youll be doing as Complaint Handler:
- Take ownership of new complaints by discussing the situation with customers update customers on the status of existing complaints.
- Preparing and loading customer complaints onto the client system ensuring all details are entered correctly.
- Take ownership of cases and contacting third parties for evidence and information to support case investigations.
- Writing final response letters to answer complaint points with clear rational and resolution in plain English.
- Call volumes are around 10 - 15 calls a day to complete the data gather stage and provide any updates.
- Take responsibility for queries/issues through to resolution.
- Manage expectations of all internal and external customers.
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