Customer Service Advisor

Customer Service Advisor - 12 Month Fixed Term Contract If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. As one of the largest and most impactful teams at YBS, our Branch Network plays a vital role in shaping the success of our organisation.

Were always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you. About the Role As a Customer Service Advisor, youll:
Build meaningful relationships with our members and help them find the right products and services to support their goals whether thats saving for a special trip, buying a first home, or planning for the future. Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts. Focus on doing whats right for our members without the pressure of sales targets.

Each YBS branch has its own unique character and strengths, making every location a special place to work. Heres what the hiring manager says about our Cardiff Branch. We are a small and friendly team looking for someone to help us deliver and drive our fantastic customer experience in the branch. If you are passionate about getting to know our customers and making sure all their needs are looked after, and can demonstrate you care for people then you might be a perfect fit.

We are looking for a team member who can service our customers through all business channels with a focus on helping them at the first point of contact, so they feel we are easy and simple to do business with. Your day will be varied, and will include helping customers with all of their savings and mortgage needs, and other requirements, including counter transactions, savings meetings and appropriate referrals.

At the Cardiff branch we are also passionate to be part of the community. There are some fun activities you can get involved with and we will even give you an annual volunteering allowance. The Cardiff Branch is a busy Branch, located in the heart of the City Centre in the vibrant Hayes area. We are located between Waterstones and TKMaxx and there is ample paid parking in close proximity, and the expected public transport networks you would expect of a Capitol City.

About You You dont need a background in financial services or years of customer service experience. What matters most is your mindset and values. Were looking for someone who:
Is motivated to go the extra mile for colleagues and members, contributing to shared goals. Thrives in dynamic environments and embraces change with curiosity and positivity. Values diversity and understands the importance of different perspectives, experiences, and skills. Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone. Builds strong, respectful relationships with members and teammates. Has a growth mindset and is eager to learn through our training and development opportunities.

Is confident using digital tools and open to learning new technologies. Is committed to personal development and staying future-ready. About Our Benefits Everyones different. Thats why we offer a wide range of benefits and rewards that we think youll love whatevers important to you, and whatever stage of life youre at. Such as Our pension scheme(where you can get up to 11% from us) On target bonus of 7%(with the opportunity to earn up to a maximum 15%) Access to brilliant health benefits Life assurance at 6 times your salary 25 days holiday(and the option to buy more) Cycle to work or an interest-free loan for an annual ticket Wellbeing resources and tools Retail and Leisure discounts