Pension Consultant

• L&G Business Unit:
  Legal & General Retail
• Job Family:
  Customer Service
• Permanent/Regular or Fixed Term Contract/Temporary:
  Permanent (UK and ROW) / Regular (US)
• Primary
  
  Location:
  
  Cardiff, Knox Court

Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella.

Created at the start of 2022 through the merging of our long‑standing and trusted retail retirement and insurance businesses, we’re a fast‑growing division with big, customer‑centered ambitions.

We’re recruiting for Customer Service Advisors to join our Workplace Pensions team.

Our phone lines are open 08:30-19:00 Monday‑Friday. You’ll work 35 hours during our opening hours.

Our Customer Service teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales.

• The skills below are really important to us. Rest be assured, we will show you the L&G way. You’ll be in induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers and clients.
• People who love helping people! People who are straightforward, ambitious, authentic, collaborative, and purposeful.
• Strong communication skills and passion to support customers, whatever their personal circumstances.
• Confidence in using a desktop or laptop and experienced in using MS Office.

• Helping our customers every day. You’ll be working in our Workplace Pensions contact centre, taking inbound phone calls from existing customers.
• Our Workplace Pensions team support customers who have saved into their pension for a long time, in preparation for retirement. What is a workplace pension? A way of saving for retirement through contributions deducted directly from your wages. Employers can also make contributions through the scheme.
• You’ll provide customers with a first‑class experience during every interaction.
• Given the nature of what we do, sometimes these calls can be emotive, so, we’re looking for people who are naturally caring, empathetic and resilient.
• Offering support and feedback to other colleagues, contributing to a highly motivated, straightforward, and collaborative culture.

Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation. We don’t just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status.

In fact, we embrace every dimension of diversity to reflect the customers and communities we serve. We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow. We all work differently, and have different needs, which is why, we’re always open to discussing flexible working arrangements.

Likewise, we’re committed to finding reasonable accommodations for candidates with specific needs during our recruiting process. So whoever you are, wherever you are, whatever your story, we'd love to hear from you.