Senior Service Desk Analyst

Your ability to spot an IT fault is a gift; a gift that means when a solicitor is trying to access their email in the evening, only to be locked out, you know what to do. A gift that means when the recruitment team are trying to call a candidate and the phones stop working, you know where the problem lies.

A gift that means when a new starter to the business cannot access the intranet, everyone knows you’ll be able to fix it. It’s this gift that makes you a vital member of the IT team at New Law.

• Providing in‑depth technical assistance and problem solving for all users relating to IT services, software, telephony and computer equipment.
• Setting priorities for all queries, resolving queries within SLA.
• Acting as a point of escalation for junior Service Desk staff.

• 12 months experience in a Service Desk Role.
• A confident telephone manner.
• Flexibility to work out of hours and be ‘OnCall’ 1 week in 4.

• Between 25k and 30k, dependent on experience.
• An on‑call allowance (1 week per month).
• 31 days annual leave, increasing annually to a maximum of 35 days (includes bank/public holidays).
• A 20% discount with EE.
• Local shop discounts.
• Cycle to work scheme and travel loans.
• A "Recommend a Friend" bonus scheme, up to £1250 per referral.
• City centre location right by Queens Street Station, 10 min walk from Cardiff Central.
• Pension.

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