Control Centre Operator; Telecare

Telecare Cardiff is looking for a highly motivated individual to join their team of Control Centre Operators.

The candidate will be responsible for handling a variety of Telecare and out of hours repair calls from start to finish, as well as operating alarm receiving software. This post is part time, working 28 hours per week and is subject to night, weekend and bank holiday enhancements where appropriate.

The candidate should be educated to GCSE level or equivalent with successful applicants possessing excellent communication and IT skills and the ability to adapt and learn quickly. A positive and customer focused attitude is essential. A genuine desire to help and plenty of empathy are the keys to success in this role. The role operates over a 24-hour rotating shift pattern, meaning the successful candidate will work a combination of morning, afternoon and night shifts.

The ability to speak other languages, in particular Welsh, and Community Languages would be an advantage.

This post is part time and will work 28 hours per week.

This post is subject to a Disclosure and Barring Service Basic check.

Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection.

This is supported in the general ethos of the Council and all schools.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Job Category Social Services
- Adults

Department Social Services
- Adults

Working Pattern/Contract Type Part Time Permanent