Customer Sales Advisor

Join our New Business team where your dedication to customer service and commitment to positive outcomes can shine. We're looking for individuals who take pride in doing the right thing for our customers, love taking initiative, and consistently strive to deliver industry‑leading service.

In this role, you will take inbound calls from customers every day, focusing on delivering exceptional service and ensuring the best possible outcomes for each individual. Training and tools will be provided to build competence.

• Act as the first point of contact and create a strong, positive first impression.
• Understand each customer’s needs and clearly explain policy information.
• Guide customers through their journey with care and professionalism.
• Display resilience, empathy and a proactive approach in a fast‑paced environment.
• Manage time effectively to balance customer needs and workload.
• Use multiple systems confidently to support the customer journey.

• Customer‑centric mindset – do the right thing for every customer and achieve fair, positive outcomes.
• Outstanding customer service – treat customers fairly, with professionalism, care, and a commitment to high‑quality service.
• Clear and effective communication – strong written and verbal communication.
• Team collaboration – share insights and support improvement with colleagues.
• Self‑motivation – take ownership, show initiative, and drive your work.
• Embrace learning – continually develop with training and feedback.
• Resilience – handle challenging situations and complex queries.
• Active listening – fully understand concerns to achieve the right outcomes.
• Positive attitude – bring energy and enthusiasm to every interaction.

Admiral is recruiting a Pricing Manager within the Travel Insurance department. This key leadership role involves driving pricing strategy and overseeing underwriting risk as the business grows.

• Develop and implement pricing models for travel insurance products.
• Analyse market and competitor data to inform pricing decisions.
• Manage underwriting risk and ensure profitability.
• Lead a cross‑functional team and collaborate with stakeholders.

Compensation and benefits

• Starting salary: £26,300.00
• Monthly incentive up to £1,302.00 after training.
• Hybrid working model with full‑time office presence during initial 6‑month training and probation.
• Automatic shareholder status after 12 months with an annual free share allocation of up to £3,600.