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Senior SaaS Customer Success Manager — Enterprise

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: EcoOnline
Full Time position
Listed on 2026-07-15
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Job Description & How to Apply Below
Position: Senior SaaS Customer Success Manager — Enterprise Growth

Eco Online is seeking an experienced Customer Success professional to nurture and expand relationships with Enterprise and Mid-Market customers. You will drive onboarding, adoption, and lifecycle activities, while identifying upsell opportunities and ensuring renewals.

Ideal candidates bring 5+ years in a SaaS customer success or similar role, with strong stakeholder management and consultative selling capabilities, plus proficiency in MS Office and Dynamics CRM.

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Position Requirements
10+ Years work experience
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