Student Experience Team Member

Student Experience Team Member
Location: Cardiff
Pay Rate: £13.77 per hour
Contract: Temporary ongoing until September with the possibility of extension
Hours: Full Time, 37.5 hours per week
Monday to Friday on a weekly rotating shift pattern:
7:00am to 3:00pm
2:00pm to 10:00pm
You will also be required to work 1 weekend in every 3, with 2 weekdays off in lieu during that week.
Our client is looking for a Student Experience Team Member to join their busy student accommodation team in Cardiff.
This is a varied role where you will be responsible for helping create a positive living experience for students while ensuring the smooth day to day running of the accommodation.
Duties will include:

• Providing friendly, day to day support to students living in the accommodation
• Sorting and managing incoming mail and parcels
• Responding to student queries and resolving issues promptly
• Carrying out regular safety and welfare checks around the building
• Supporting with student check ins and check outs
• Assisting with cleaning duties during checkout periods
• Completing administrative tasks including emails, letters and updating booking systems

• Excellent customer service and communication skills
• A positive and proactive approach to work
• Good organisational skills and attention to detail
• The ability to work both independently and as part of a team