Senior Customer Experience Investigator; CX & Engineering
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-07-16
Listing for:
HiBob
Full Time
position Listed on 2026-07-16
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
HiBob is seeking a Senior Customer Experience Specialist in the United Kingdom to own investigations and resolutions of highly complex customer issues. This role sits at the heart of Customer Experience and Engineering, requiring close collaboration with CX Engineering and cross‑team stakeholders to deliver thorough, timely resolutions in a fast‑moving environment.
You will lead investigations, communicate progress in customer calls, build technical playbooks, and contribute to automation
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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