YOUTH MENTOR

An exciting opportunity has arisen for a committed individual with excellent customer care skills to join our Into Work Advice Service Team.

Into Work Advice Service provides employment support for people across Cardiff. We have many bespoke projects specifically aimed at 16-24 year olds, giving them the advice, guidance and support required to successfully transition into employment or training.

The project will target unemployed and economically inactive customers, aged 16-24 years old, to help them overcome complex barriers to employment.

We are looking for someone who can demonstrate an understanding of the issues faced by customers; and possess the ability to help the customers enter employment.

The hours and days of work are flexible, with some rota duties required.

Evening and/or weekend working may be required.

You will have experience of working with young people on a face to face basis and a commitment to providing a high quality customer service.

You will have good communication and IT skills, and the ability to resolve disputes in a positive and constructive manner.

You will work well in a team and have a flexible approach to engagement.

You will understand the issues young people may have; and will have a caring and empathetic approach when providing employment support.

There are three vacancies available.

These vacancies are suitable for post share.

These posts are temporary until 31/03/2027.

If you would like an informal conversation about this role prior to application, please contact Katie Elias ().