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Senior Customer Experience Manager — Residential Homes

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Allison Homes Limited
Full Time position
Listed on 2026-07-22
Job specializations:
  • Customer Service/HelpDesk
Job Description & How to Apply Below

Allison Homes is seeking a Senior Customer Experience Manager to lead the vision for a first-class customer journey across our regions. You will manage escalations, drive improvements and collaborate with site teams and operational departments to ensure warranty and consumer code compliance.

This role reports to the Customer Experience Director and offers a discretionary bonus, car allowance, pension and comprehensive benefits in a fast-paced house building environment.

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Position Requirements
10+ Years work experience
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