Services Assistant

Looking for your next opportunity to make a real difference?

We're recruiting on behalf of a respected housing organisation that's passionate about putting customers first. If you're someone who enjoys helping people, thrives in a busy environment and loves being part of a supportive team, this could be the perfect opportunity.

As a Housing Services Assistant, you'll be the welcoming face and voice for customers, providing a positive first impression whether they're visiting the office, calling or emailing. No two days will be the same, and you'll play an important role in making sure every customer receives excellent service.

What you'll be doing:

• Welcoming customers into reception and directing them to the right team.
• Answering incoming calls and responding to customer emails.
• Logging repairs and customer enquiries onto internal systems.
• Providing administrative support to the Housing team.
• Ensuring customer queries are passed to the correct colleagues quickly and accurately.
• Helping to keep a busy front-of-house service running smoothly.

We're looking for someone who:

• Is confident communicating face-to-face, over the phone and by email.
• Has strong administration and IT skills.
• Is organised with excellent attention to detail.
• Remains calm and professional in a fast-paced environment.
• Enjoys working as part of a team and takes pride in helping others.

Previous housing experience isn't essential. If you've worked in reception, customer service, administration, retail, hospitality, healthcare or any other customer-focused role, we'd love to hear from you.

What's on offer?

• £13.72 per hour
• Full-time (35 hours per week)
• Minimum 6-week temporary assignment
• Friendly and supportive team environment.
• A fantastic opportunity to gain valuable experience within the housing sector.