Quotations Coordinator

Quotations Coordinator Cardiff Salary: £29,000 + Yearly Bonus + Excellent Benefits

Yolk Recruitment are supporting a leading manufacturing organisation with the recruitment of a Quotations Coordinator to join their Customer Experience team.

This is an excellent opportunity to join a well-established business where you'll play a key role in supporting customers, producing accurate quotations and working closely with internal departments to ensure projects are delivered on time.

If you enjoy building relationships, have strong organisational skills and thrive within a fast-paced manufacturing or construction environment, this could be the ideal next step in your career.

As Quotations Coordinator, you'll be responsible for managing customer enquiries, producing quotations and ensuring an excellent customer experience from initial enquiry through to order placement.

• Producing accurate quotations based on customer enquiries and technical requirements
• Building strong relationships with both new and existing customers
• Responding to customer enquiries via telephone and email, providing advice on products, pricing and lead times
• Liaising with Production, Planning and Procurement teams to ensure customer requirements and delivery times are achieved
• Working with third-party suppliers and manufacturers to obtain pricing for bespoke requirements
• Ensuring all customer enquiries are processed within agreed timescales
• Providing customers with product guidance and supporting them with suitable solutions
• Ensuring all order information is accurate before processing
• Handling customer queries professionally and escalating aftercare issues where appropriate
• Supporting business development by identifying opportunities to grow existing customer relationships and develop new accounts

• Previous experience within a quotations, sales support, customer service or internal sales position
• Excellent communication skills with a professional telephone manner
• Strong organisational skills with excellent attention to detail
• Ability to prioritise workload and work effectively within a busy environment
• Good IT skills, including Microsoft Office
• Ability to build strong customer relationships
• Experience working within a manufacturing, construction products or engineering environment would be advantageous
• Knowledge of the construction industry would be beneficial but is not essential

• Salary up to £29,000 plus up to 10% yearly bonus
• Monday to Friday flexible hours (i.e. 8.30am - 4.30pm/ 9am - 5pm)
• Excellent long-term career opportunities
• Supportive and collaborative team environment
• Ongoing training and development
• Pension
• Free parking

This role would suit someone who enjoys building relationships, solving customer queries and working closely with multiple departments to ensure an exceptional customer experience.

If you're looking to join a successful manufacturing business where no two days are the same and your contribution genuinely makes a difference, we'd love to hear from you.