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Night Customer Success Manager End-to-End

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: ANNA
Full Time position
Listed on 2026-07-24
Job specializations:
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 22500 - 27500 GBP Yearly GBP 22500.00 27500.00 YEAR
Job Description & How to Apply Below
Position: Night Customer Success Manager End-to-End Support

ANNA is seeking a Night Customer Experience Specialist to support UK customers outside standard hours. You will own cases from initial contact to resolution, handling complex issues with empathy while becoming an expert in ANNA’s onboarding, payments and admin tools.

You will identify pain points and help shape a better support experience, building strong relationships with customers. Night shifts 5:00 PM–2:00 AM, four days on/off, with benefits and learning opportunities.

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