BTR Resident Services Associate

The role:

The Resident Services Associate will be based at a high-end residential development in Cardiff. They will act as the first point of contact for residents, always delivering excellent customer service. The role also includes front-of-house duties, conducting viewings, supporting the lettings process and organising resident events. Working hours are Monday to Friday, with one Saturday in three, and one day off in lieu.

Responsibilities:

• Deliver excellent front-line customer service, including reception, meet & greet, parcel handling, inspections, lettings viewings and resident support in person, by phone and email.
• Manage resident move-ins and move-outs, including property inspections and ensuring a seamless customer journey.
• Handle resident enquiries and complaints, escalating issues where appropriate.
• Coordinate with internal teams to ensure the smooth delivery of resident services.
• Support front and back of house operations, amenity spaces, void management, tenancy administration and income management.
• Manage amenity space bookings and coordinate cleaning where required.
• Assist with the lettings process from offer acceptance through to move-in.
• Arrange contractors, maintenance and cleaning by raising work orders and scheduling jobs.
• Maintain resident communications, including updating handbooks and local ...