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Empathetic Vulnerable Customer Support Specialist

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Doist
Full Time position
Listed on 2026-08-02
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 27000 - 34000 GBP Yearly GBP 27000.00 34000.00 YEAR
Job Description & How to Apply Below

Capital on Tap is hiring a Vulnerable Customer Support Officer in Cardiff. The role involves taking escalated inbound calls from customers in financial difficulty, managing a portfolio of vulnerable clients and delivering empathetic, fair service.

You’ll review documents and collaborate with teams to ensure a seamless customer experience. We offer a hybrid schedule—3 days in the office, 2 from home—with a 37.5-hour week and a comprehensive benefits package designed to support wellbeing and

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