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Empathetic Vulnerable Customer Support Specialist
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-08-02
Listing for:
Doist
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
Capital on Tap is hiring a Vulnerable Customer Support Officer in Cardiff. The role involves taking escalated inbound calls from customers in financial difficulty, managing a portfolio of vulnerable clients and delivering empathetic, fair service.
You’ll review documents and collaborate with teams to ensure a seamless customer experience. We offer a hybrid schedule—3 days in the office, 2 from home—with a 37.5-hour week and a comprehensive benefits package designed to support wellbeing and
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