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Hybrid Retention Specialist - Subscriptions & Customer Care
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-08-09
Listing for:
Future Publishing
Full Time
position Listed on 2026-08-09
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Future PLC in Cardiff is looking for a Retention assistant to help keep our magazine subscription customers happy throughout the year. Reporting to the Head of Services, you’ll handle cancellation requests, address objections and work to retain customers by offering suitable solutions.
You’ll use our systems to capture customer data and outcomes, manage your workload, and hit monthly KPIs. This hybrid role offers flexibility with three days in the office and two from home.
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