Customer Happiness Advisor (Temporary

Are you looking for a great experience in a fast-paced and innovative wine company?

In a nutshell, we’re all about making the world of wine a better place. We fund and source directly from independent winemakers to bring our customers (we call them Angels) better quality wine for a better price. No thirsty middlemen as far as the eye can see.

Our global team (we have offices in the US and Australia, too) is entrepreneurial by nature, obsessive about customer experience and driven by performance. All things that make Naked a great place to grow both personally and professionally. And yes, we like wine. A lot.

We’re looking for talented, enthusiastic and focused people to join our Customer Happiness Team on a temporary contract to work directly with our customers.

Our Customer Happiness Advisors are the wonderful people who take care of our Angels - anticipating their needs, solving problems and ensuring every experience is seamless so our customers can simply sit back and savour every sip.

We are hiring for two distinct focus areas:

• Customer Happiness Team: You'll work directly with our customers via phone and email to answer questions, remove the guesswork from enjoying great wine and deliver exceptional day-to-day service.
• Customer Happiness Team Delivery Specialists: You’ll focus specifically on keeping orders moving. This involves reactively resolving delivery hiccups, proactively updating customers before issues arise, actively managing order statuses and liaising directly with our courier partners.

It’s not easy work - you need to be confident, calm and resilient. You need to be an outstanding problem solver and a great listener, too. If you don’t love helping people, this is not the job for you.

Temporary Contract | 28th September or 5th October - 24th December

Rate: £13.45 / hour (Real Living Wage Employer)

Location:

Hybrid (Norwich or London hub) or UK Remote

Schedule:

Full-Time (37.5 hours/week, Mon–Fri, 9:00 AM – 5:30 PM)

Recruitment Process - CV & Cover Letter >
One-Way Video Interview >
Mock Phone Call & Virtual Interview

• This is a temporary contract ending in December 2026 so we need people who thrive in a demanding environment and pick things up quickly.

Still reading?

Then here’s the part where we (and some of our team) tell you why you’ll love working with us.

We’re on a mission to change the wine industry for the better. That means everything from giving our Angels direct access to the world’s best independent winemakers, to supporting charitable projects like ‘Carmen’s kids’ - a soup kitchen for school children in South Africa run by Carmen Stevens, one of our winemakers.

It also means that we want our entire team, whatever their role, to have the best experience and become the best they can be. We’ll challenge you, but we’ll develop you, too.

“We value people and want to give our customers the best experience possible. That reflects strongly in how everyone in this team supports each other and how we can be our genuine selves with customers. Wine is fun - and so, we have the best conversations with customers who really believe in our mission - and get to work with the nicest bunch of people you could meet!”

Olivia, Customer Happiness Advisor since 2021

“I love being able to put a smile on our customer's face and provide reassurance wherever I can, whether this is putting things right for a customer or just having a lovely chat when placing an order.”

Hannah, Customer Happiness Advisor since 2018

You can check out more of our reviews on Glassdoor

• Connect with our Angels across phone and email channels, offering warm, empathetic and solution-focused support.
• Guide customers through query resolutions
  , including account navigation, delivery tracking and order updates with care and efficiency.
• Share enthusiasm for our wines and independent winemakers, helping customers make the absolute most of their membership.
• Collaborate closely with team members to maintain our high customer service standards and support an award-winning care environment.
• Listen actively to customer feedback to anticipate needs and resolve challenges proactively and thoughtfully.
• Contribute to an inclusive, positive team…