Senior CSM Japan: Value Realization & Renewals
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-08-17
Listing for:
One Identity
Full Time
position Listed on 2026-08-17
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
One Identity in United Kingdom seeks a Senior Customer Success Manager to drive value for our strategic Japanese customers. You will own the customer lifecycle from deployment and adoption through value realization and renewal, guiding executive stakeholders and coordinating with the Account Management team to surface opportunities.
You will develop strategic Customer Success Plans, monitor KPIs, deliver QBRs/EBRs, and drive adoption while reducing churn.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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