Customer Support

• Provide face-to-face support to customers in Lloyds and Halifax branches
• Handle everyday banking tasks and resolve customer queries
• Support customers through bereavement, fraud concerns, vulnerability, and digital banking challenges
• Promote and support digital services, helping customers use online and mobile banking independently
• Identify opportunities to connect customers with appropriate products and services
• Adapt support to different customer needs while acting with care and integrity
• Collaborate with colleagues to ensure customer needs are met
• Develop skills, handle increasingly complex customer needs, and earn accreditations through the Skill Progression Framework
• Potentially progress into customer support roles across phone, online, web chat, video, social media, Digital, Operations, Fraud, Financial Planning, or leadership

• Minimum of 12 months' customer service experience
• Genuine interest in helping people with their finances
• No previous financial services experience required
• Ability to quickly build relationships and provide a strong customer experience
• Empathy, care, honesty, and integrity when supporting customers
• Ability to remain calm under pressure and adapt to different customer needs
• Commitment to deliver on promises and exceed customer expectations
• Ability to collaborate closely with colleagues
• Willingness to work 28 hours per week, including Saturdays

Demonstrates strong customer service skills with a focus on empathy, integrity, and adaptability to meet diverse customer needs. Proficient in promoting digital banking services and resolving complex customer queries effectively.

• Customer Service Experience
• Empathy and Care
• Digital Banking Support
• Relationship Building
• Collaboration with Colleagues

• Strong Customer Experience
• Adaptability
• Calm Under Pressure
• Commitment to Delivering Promises

• Banking
• Customer Support
• Fraud Concerns
• Vulnerability
• Financial Services