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Data-Driven Consumer Support Analyst | SLA & GDPR
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-08-21
Listing for:
LexisNexis Risk Solutions
Full Time
position Listed on 2026-08-21
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Lexis Nexis Risk Solutions in Cardiff is seeking a Customer Support Analyst to be the first point of contact for consumers, managing data queries and resolving issues within defined SLAs. You will handle cases end-to-end, document actions, and coordinate with colleagues to deliver a high-quality service.
The role requires excellent customer service, strong admin skills, and GDPR awareness, with the ability to work independently or as part of a team.
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