Customer Service Advisor

When someone needs help with their banking, the quality of the support they receive can make all the difference. As a Customer Service Advisor, youll be the person customers turn to for clear answers, practical solutions and reassurance, taking ownership of queries across phone and digital channels.

This is a varied role where youll solve problems rather than simply pass them on. Youll have the opportunity to improve the experience customers receive, contribute ideas that make processes work better and, following your initial training, benefit from hybrid working.

Working hours:

30 hours per week on a three-week twilight rotation. All working shifts are 5pm1.30am:

• Week 1:
  Monday, Tuesday, Wednesday, Friday and Saturday
• Week 2:
  Monday, Thursday and Friday
• Week 3:
  Monday, Tuesday, Wednesday and Sunday

The three-week rotation then repeats.

Whats in it for you

• Salary of £24,000 per annum for a 30-hour contract, with an FTE salary of up to £28,000.
• Hybrid working following five weeks of full-time onsite training.
• A varied position handling enquiries across telephone, email, live chat and social media.
• The opportunity to take genuine ownership of queries and see issues through to resolution.
• The chance to contribute ideas that improve processes, workflows and the experience customers receive.
• A role within the banking sect...