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Customer Support Consultant – Financial Wellbeing; Hybrid
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-08-30
Listing for:
Principality
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Principality is hiring a Customer Support Consultant to manage sensitive conversations with customers in financial difficulty. You will assess circumstances, implement fair forbearance options, and coordinate with internal teams to ensure compliant outcomes.
Experience in arrears, collections or debt guidance is desirable. Strong empathy, communication skills, and ability to work to KPIs are required. Flexible hybrid working and inclusive culture offered.
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