More jobs:
Customer Experience Engagement Officer; Hybrid
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-09-01
Listing for:
Housing Quality Network
Full Time
position Listed on 2026-09-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Housing Quality Network is seeking a Service Engagement Officer to join our Customer Experience Team. You will support customers through a range of situations with confidence and care, using our systems and processes.
You’ll lead outbound satisfaction campaigns, listen to customer feedback and help turn insights into positive change. You’ll respond to reviews, take ownership of issues and strive to resolve them at the first point of contact, collaborating across the business to improve outcomes
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