Community Support Specialist
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-09-02
Listing for:
HireTalent - Staffing & Recruiting Firm
Full Time
position Listed on 2026-09-02
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
- We are seeking a Community Support Specialist to join Reddit's Community Support Team.
- This role will primarily focus on managing ticketed support requests from our community of users and moderators.
- You will be responsible for efficiently resolving a variety of issues, escalating complex problems when necessary, and working collaboratively with cross-functional teams to enhance the moderator support experience.
- Provide first-line support for non-technical issues raised by Reddit users.
- Handle and resolve ticketed support requests from moderators promptly and effectively.
- Escalate complex issues to appropriate teams and follow up to ensure resolution.
- Collaborate with cross-functional teams to identify and implement improvements in Reddit's support processes.
- Maintain comprehensive documentation of support interactions and resolutions.
- Stay updated on platform changes and community guidelines to provide accurate and timely support.
- Previous experience as a moderator on Reddit is required.
- Familiarity with Zendesk or similar ticketing systems.
- Proven experience in providing first-line support in a customer service environment.
- Excellent verbal and written communication skills.
- Strong analytical skills with the ability to troubleshoot issues effectively.
- Experience working in a team-oriented environment and collaborating with cross-functional teams.
- Fluency in English and at least one additional European language is a plus (German, Spanish, French, Italian).
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×