Hybrid CS Team Lead — Lead Customer Care
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-09-06
Listing for:
Starling Bank
Full Time
position Listed on 2026-09-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Bilingual
Job Description & How to Apply Below
Starling Bank is seeking a Customer Service Team Lead in Cardiff to drive a high-performing service culture within a hybrid work model. You will lead daily operations, coach staff, and ensure outstanding customer interactions across phone, email, live chat and social media, while maintaining strong product knowledge and process improvements.
The role demands an accountable leader with excellent communication skills, capable of balancing workload and adapting to change in a fast-moving banking
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