Temporary Customer Service Representative

Location: Cardiff
Pay: £13.50 per hour + holiday pay accrual
Duration: 3 months with possible extension
Hours: 37.5 hour week - rota basis - Monday to Friday - 8.30am - 4.00pm, 8.45am - 4.45pm, 9am - 5pm
Requirement: Valid DBS certificate
Start: Immediate availability essential

About the Role
We're looking for a personable, proactive, and adaptable Customer Service Representative to support the day‑to‑day processing of visa applications and renewals
. You'll be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.

• Greeting and assisting customers throughout the application process
• Supporting applicants with completing and checking forms
• Collecting biometric data and required documentation
• Following structured administrative and filing procedures
• Using a computer-based system to guide workflow
• Handling customer queries and complaints with diplomacy and confidence

• Proven experience in a customer-facing role
• The ability to stay calm and professional under pressure
• A can‑do attitude and willingness to go the extra mile
• Experience working in a fast-paced, collaborative environment
• Strong communication skills and a patient, supportive approach

A valid DBS certificate is required as part of the screening process.