Customer Service Advisor Job Cardiff area,Wales UK,Customer Service/HelpDesk

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Customer Service Advisor

Be the calm voice claimants rely on to get their lives back on track.

Job Location:

Cardiff

Job Type: Permanent

Remuneration:
Competitive salary taking into account skills, experience and qualifications

We have an exciting opportunity for Customer Service Advisors in Cardiff & UK Wide. Are you ready for a new challenge and passionate about delivering top-notch customer service? Do you have a keen eye for detail? If you enjoy being part of a supportive team with a caring culture, value a flexible work/life balance, and are interested in long-term career growth with a company recognised as a '2024 Top UK Insurance Employer' by IBUK, we have the perfect opportunity for you!

Join our global business and be part of a fun, inclusive team. No prior experience is necessary as full training will be provided. We are looking for dedicated and passionate customer-focused colleagues to join our 24/7, 365 days a year telephone-based team, with variable shift patterns between 7:00am and 10pm. This role will be based in our Cardiff office on a hybrid basis, 2 days a week in the office (this is shift dependent).

Some

of the perks of working at Sedgwick:

Hybrid opportunities available
Supportive and friendly team to help you develop in the role
Excellent career opportunities

Typical day in the life as a Customer Service Advisor:

Handling inbound calls from customers for a variety of queries
Dealing with multiple clients to deliver the best service we can offer
Working with suppliers and parts
Providing excellent customer service at all times

The skills you will have when you apply:

Excellent communication skills, both written and verbal.
Ability to work in a fast-paced environment.
Computer literacy – you'll be using a variety of in-house databases!
Enthusiasm and a genuine desire to learn.
A can-do attitude.

What we’ll give you for this role:

Remuneration & more Competitive salary taking into account skills, experience and qualifications
A Self Invested Personal Pension Scheme (SIPP)
Holiday allowance of 25 days plus bank holidays
Flexible working from our office or your home
Health & support Private healthcare plan (including pre-existing conditions)
Life assurance
Employee assistance programme for employee wellbeing Group Income Protection Other benefits
Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
Discounts on various products and services

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

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