Service Advisor

We are recruiting for the position of Vehicle Service Bookings Advisor on behalf of our client, a well-established, multi-franchise approved car dealership in Cardiff.

This role offers an excellent opportunity for motivated individuals seeking to develop a long-term career within the automotive industry. As a Vehicle Service Bookings Advisor, you will play a vital role in managing customer appointments, providing exceptional service, and supporting the efficient operation of the service department.

Benefits:

Basic salary up to £28,000, dependent on experience
On-target earnings of approximately £34,000 per annum through performance-based commission
22 days annual holiday, increasing to 25 days with length of service, plus 8 bank holidays
Manufacturer-accredited training to support your professional development
Staff purchase discounts on cars, parts, servicing, and labour
Workplace pension scheme
Expenses paid for bi-annual staff events, including summer and Christmas parties, and achievement meals
Long-term career progression within a reputable, established dealership group with over 60 years of service

Duties of a Service Bookings Advisor:

Handle incoming service department calls and enquiries
Book customer vehicles for scheduled services and MOTs
Manage and update service diaries across multiple brands
Pre-prepare documentation in anticipation of customer appointments
Provide clear pricing and obtain customer authorisation for services
Upsell service plans and additional repairs following vehicle health checks
Assist in creating a seamless customer experience, ensuring high levels of customer satisfaction
Support workshop teams by prioritising and coordinating appointments
Maintain accurate records of all bookings and customer communications

Requirements of a Service Bookings Advisor:

Previous experience in a contact centre, service reception, or call-handling role within the motor trade is desirable but not essential
Strong customer service skills with a friendly and professional manner
An interest in the automotive industry and a genuine desire to build a career in this sector
IT literate and comfortable using booking systems and office software
Excellent communication skills, both over the phone and in writing
Organised and capable of managing multiple tasks effectively
A proactive attitude and a team-oriented approach

This is an outstanding Service Bookings Advisor opportunity to join a respected dealership with excellent benefits and career development prospects. If you have the skills and enthusiasm to succeed as a Vehicle Service Bookings Advisor, we want to hear from you.

Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement, covering Cardiff and South Wales, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today