Customer Service Team Member

Customer Service Team Member

Location:

Cardiff & Southampton

Reporting to:
Customer Service Team Lead

At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values.

Over the next months we will actively be recruiting for all our shift patterns which include Days, Twilight & Overnight. Please select your preference of rotation and location on your application.

Our vision is to create a banking industry that serves everyone - by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.

Our five core values – Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness – are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.

About the role:

Our Customer Service team is at the core of our success - and our Customer Service Team Members are our greatest asset. As the point of contact for our customers, being able to respond to their needs in an efficient and timely manner - however and whenever they choose to speak to us - is what helps set us apart from the competition.

The queries you deal with will be wide ranging, from the simple to the complex. It’s a varied yet challenging role and everyone at Starling gets the chance to own interesting things from day one.

Here at Starling we truly put our customers first - and we want to hire people who are driven to do the same!

The starting salary for this role is £28,000 FTE. We're looking for customer obsessed people, regardless of your background & experience if that's you, we want to hear from you!

The shifts, training & hybrid working:

Evenings - 25 hours a week (current rotation below):

Evenings - 30 hours a week (current rotation below)

Training for the role is 6 weeks in the office, weeks 1 & 2 will be full time 9:00 - 17:30 Monday
- Friday followed by 4 weeks of your evening hours. After this, the team work 1 shift per fortnight in the office and the rest from home.

Days - 37.5 hours a week (current rotation below)

Training for the role is 5 weeks in the office, 9:00 - 17:30 Monday
- Friday. After this, the team work week 1 & 4 in the office and the rest from home.

Overnight - 37.5 hours a week (current rotation below)

Training for the role is 5 weeks in the office, 9:00 - 17:30 Monday
- Friday. After this, the team work 1 shift per fortnight in the office and the rest from home.

Our contact centres are open 365 days per year. We’re passionate about improving work life balance and are committed to hybrid working patterns that give you a balance of home and office working.

The recruitment process:

Once we have reviewed your application we will be in touch to let you know if we are progressing your application further or not. If progressed, we will then invite you to book a call with someone from our talent acquisition team.

After the call, if the role seems like the right fit, we will invite you for a final stage video interview with a Team Leader from our Customer Services team. They will be able to give you even more insight into the role and life at Starling and talk to you about your experience and love of customer service! The interview will be made up of Q&A questions, role play activity and a written communication exercise.

We’re looking for people who are passionate about us and our product, so check out our App or read about our journey before meeting with us.

We will have start dates monthly from November
- March.

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