Customer Service Team Lead - Hybrid Impact
Listed on 2026-10-11
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Management, HelpDesk/Support
Starling Bank in Cardiff seeks a Customer Service Team Lead to motivate a high-performing team delivering support across phone, email, live chat and social channels. You’ll lead from the front, coaching colleagues and shaping service outcomes with a customer-centric mindset.
The role covers a 6-week shift rotation (7am–8pm, Mon–Sun) with initial full-time office presence, followed by a hybrid split. You’ll drive continuous improvement and ownership to benefit customers and the business.
The Customer Service Team Lead
- Hybrid, Growth & Impact role at Starling is now open for applications in Cardiff, Wales, United Kingdom.
We would love to welcome a new Customer Service Team Lead
- Hybrid, Growth & Impact to our group in Cardiff, Wales, United Kingdom.
For the Customer Service Team Lead
- Hybrid, Growth & Impact position at Starling, we are reviewing applications now.
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