Customer Support Specialist – EV Charging – Hybrid – DOE

Customer Support Specialist – EV Charging – Hybrid – Salary DOE

Role: Customer Support Specialist

Sector: EV Charging / Customer Support

Location: Multiple UK Offices

Working Arrangement: Hybrid – 2–3 days per week in the office

EVEREC is supporting a growing EV Charging business with the appointment of a Customer Support Specialist.

This is an excellent opportunity for a customer-focused individual who enjoys working with technology, supporting clients and building strong, long-term relationships.

The successful candidate will play an important role in delivering a positive customer experience, supporting new and existing customers with software onboarding, platform training, technical queries and ongoing support.

The position combines customer service, technical troubleshooting, onboarding and relationship management, making it particularly well suited to someone who enjoys variety, problem-solving and working in a fast-paced environment.

• Provide high-quality customer support via telephone, email and customer service platforms.
• Manage the onboarding journey for new customers, ensuring a smooth transition onto the software platform.
• Support customers through platform implementation, setup and initial configuration.
• Deliver customer training sessions, explaining platform functionality, features and best practices.
• Act as a key point of contact for customer queries, troubleshooting and ongoing support.
• Investigate and resolve software and platform-related issues, escalating more complex technical queries where necessary.
• Liaise with internal technical, product and operational teams to ensure customer issues are resolved efficiently.
• Build and maintain positive relationships with customers, providing clear communication and regular updates.
• Manage customer expectations and ensure queries are handled professionally and within agreed service levels.
• Develop and maintain customer support resources, including user guides, FAQs and training materials.
• Conduct customer check-ins to understand satisfaction, challenges and opportunities for improvement.
• Identify recurring customer issues and provide feedback to internal teams.
• Support improvements to customer onboarding processes, support workflows and overall service delivery.
• Maintain accurate customer records and update relevant CRM and support systems.

• Previous experience within customer support, customer service, customer onboarding, customer success or a similar customer-facing role.
• Strong written and verbal communication skills, with confidence supporting customers via telephone, email and video calls.
• Good technical aptitude and the ability to quickly learn new software platforms and systems.
• Experience troubleshooting customer queries and resolving problems effectively.
• Strong organisational skills, with the ability to manage multiple customers, enquiries and competing priorities.
• A proactive, customer-focused approach with a genuine interest in delivering excellent service.
• Strong attention to detail and the ability to follow structured processes.
• Confidence working independently while collaborating with wider internal teams.
• Good problem-solving skills and the ability to remain calm and professional when handling challenging customer situations.
• A willingness to learn and develop technical and product knowledge.
• Previous experience within a B2B software, SaaS or technology business.
• Experience supporting customers through software onboarding or platform implementation.
• Familiarity with CRM, ticketing or customer support platforms.
• Experience using customer service software.
• Exposure to energy, mobility, automotive, infrastructure or other technical industries.
• Experience developing customer training materials,…