Empathetic Customer Experience Advisor
Listed on 2026-10-16
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Legal & General (L&G) in Cardiff is seeking empathetic, customer‑focused individuals to join our Sensitive Claims team. You will support customers through sensitive conversations, ensure accurate recording, and help deliver positive outcomes across telephone and administrative activity.
You don't need prior financial services experience; what matters most is listening, clear communication, calmness, and a real ability to treat every customer as an individual. Hybrid working available.
This posting is for the Empathetic Customer Experience Advisor role at Legalandgeneral, based in Cardiff, Wales, United Kingdom.
The advertised compensation is 21.000 - 28.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Empathetic Customer Experience Advisor role in the description above.
We appreciate your interest in this position.
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